Refund and Cancellation Policy
Last updated: July 2025
1. What Vaultix Pro is
Vaultix Pro is an education marketplace. We do not provide trading services, signals, or investment advice ourselves. Independent mentors use our platform to offer educational courses, mentorship, and learning materials. Payments made on our platform are for educational content access.
2. Subscriptions and Cancellation
Most products are monthly education subscriptions. You can cancel anytime from your dashboard > My Subscriptions > Cancel. When you cancel, you will not be billed for the next month. You will keep access until the end of the current paid period.
3. When you ARE eligible for a refund
You can request a refund within 7 days of payment if:
- The mentor did not deliver what was promised on their listing (e.g. no course access, no mentorship group link, no material provided after payment)
- You were charged twice by mistake
- You paid but could not access the content due to a technical issue on our side and our support could not fix it within 72 hours
4. When you are NOT eligible for a refund
We cannot refund if:
- You changed your mind after accessing the course / joining the group
- You did not make profit from what you learned. Trading involves risk and past results do not guarantee future results.
- You did not attend live sessions or did not use the materials
5. How to request a refund
Email: vaultixpro@gmail.com with subject: REFUND REQUEST
Include: your email, mentor name, payment reference, and reason with screenshots if the mentor did not deliver.
We will review within 3–5 business days. We will first contact the mentor to resolve it. If the mentor fails to deliver within 72 hours, we will issue a refund to your original payment method.
6. Mentor Responsibilities
All mentors agree that if they fail to deliver the educational service listed on their profile within 48 hours of a student's payment, the student is entitled to a full refund from the mentor's payout. Repeated failure to deliver will result in removal from the platform.